Refund & Cancellation Policy

Due to the perishable nature of our products (tea and spices), we maintain a strict return policy to ensure quality and hygiene standards via FSSAI guidelines.

1. Eligibility for Refunds

Returns and refunds are only accepted if you receive a damaged, defective, or incorrect item. In such cases, you must contact us via WhatsApp within 48 hours of delivery with photographic evidence.

2. Pre-order Cancellations

For any pre-orders placed prior to our June 4th launch date, you may cancel your order at any point before June 1st for a full refund. Cancellations after this point may incur processing fees.

3. Refund Process

Approved refunds will be processed immediately. The credited amount will automatically be applied to your original method of payment (via Razorpay) within 5-7 business days, depending on your bank's processing times.

4. How to Request

Please use our Contact page or message us directly on WhatsApp to initiate a cancellation or refund request.